Rainbet Privacy Policy – Personal Data Protection for Malaysian Members

rainbet collects several categories of information from members. We only gather data that is strictly necessary for legitimate purposes — we do not collect excessive data unrelated to the services we provide.

• rainbet does not collect sensitive information such as racial background, religion, political views, or health records. Data collected is limited to what is necessary to operate an online betting service.
• For KYC documents, rainbet uses a secure verification system, and all uploaded documents are stored with additional encryption protection. Only authorised verification staff are permitted to access these documents.
• Financial data such as bank account or e-wallet details is not stored in full on rainbet's systems. We only retain what is necessary to verify transactions and comply with AML (Anti-Money Laundering) requirements.

Rainbet only uses your personal data for legitimate purposes — ones you have explicitly or implicitly consented to through your use of our services. The specific purposes are as follows:

• Account Management: To create, verify, manage, and secure your rainbet account – including the login process, password recovery, and KYC identity verification.
• Transaction Processing: To process deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u (FPX), and CIMB Clicks, as well as withdrawals to verified accounts.
• Service Delivery: To allow you to enjoy casino games, slots, Live Casino, e-sports, and virtual sports on the rainbet platform with a seamless and responsive experience.
• Customer Support: To assist you when you contact our support team – including resolving account issues, transaction enquiries, and technical problems.
• Legal Compliance: To comply with Malaysian legal requirements including PDPA 2010, AML obligations, and any directives issued by relevant authorities.
• Service Communications: To send you important account-related notifications – such as deposit confirmations, security alerts, and terms updates.
• Marketing (With Consent): To send promotions, bonus offers, and new product information — only if you have opted in to receive marketing communications. You may unsubscribe at any time.
• Platform Improvements: To analyse aggregated usage patterns (without identifying individuals) for the purpose of improving the user experience, identifying technical bugs and developing new features.
• Fraud Detection: To detect and prevent fraud, money laundering, bonus abuse, and any activity that violates rainbet's terms or Malaysian law.

Rainbet takes data security very seriously. We invest in robust security infrastructure to ensure members' personal data is protected against both external and internal threats.

• All data is stored on servers equipped with multi-layered access controls, next-generation firewalls and intrusion detection systems operating 24/7.
• Member passwords are stored as one-way hashes that cannot be decrypted – meaning even rainbet staff cannot view your actual password. Always use a strong, unique password for your account.
• rainbet conducts regular penetration testing carried out by independent third-party security experts to identify and patch vulnerabilities before they can be exploited.
• Members' personal data is retained for as long as the account remains active, plus the minimum retention period required under Malaysian law. After that, data is securely deleted or anonymised.
• All rainbet staff with access to member data are bound by confidentiality agreements and undergo regular data protection training.

Rainbet does not sell your data. However, in the course of operating our service, there are limited circumstances where data may be shared with selected, trusted third parties:

• Payment Provider: The transaction information required is shared with your chosen payment provider — such as Touch 'n Go, GrabPay, DuitNow, or your bank via FPX — solely for the purpose of processing your deposits and withdrawals. These providers maintain their own privacy policies.
• Game Providers: Minimum game session data is shared with providers such as Evolution Gaming or Pragmatic Play to enable gameplay. This does not include your full financial information or complete identity details.
• Legal Requirements: rainbet will disclose data to Malaysian government authorities or law enforcement if required by law, court order, or a valid official directive.
• Technology Provider: Cloud infrastructure providers, analytics services and operational tools we use may process some data in the course of delivering their services to us — all under strict data processing agreements.
• All third parties with whom rainbet shares data are bound by contractual data protection agreements – they may only use the data for specified purposes and cannot share it further without our consent.

Under Malaysia's Personal Data Protection Act 2010 and the privacy policy rainbet, you have the following rights regarding your personal data:

• Right of Access: You have the right to request and receive a copy of the personal data we hold about you. Requests will be processed within 21 working days from the date the request is received.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. We will update our records within a reasonable timeframe.
• Right to Withdraw Consent: You may withdraw consent for specific data processing activities — such as email marketing — at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point.
• Right to Object to Processing: In certain circumstances, you have the right to object to the processing of your personal data for specific purposes, including processing for direct marketing.
• Right to Erasure: Once your account is closed and the required legal retention period has passed, you may request the deletion of your personal data from our records. Requests are subject to legal obligations that may require us to retain certain data.

Rainbet uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions — including maintaining your login session, remembering your language preferences and enabling security features. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: We collect information on how you use the platform – pages visited, time spent, and errors encountered – to help us improve performance and the overall user experience. All data is collected anonymously.
• Functional Cookies: Remembers your preferences such as language, favourite games, and interface settings so you do not have to reconfigure them each time you log in.
• Cookie Management: You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the rainbet platform. Refer to your browser's guide for instructions on how to manage cookies.

• rainbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or expanded service features.
• Members will be notified of any material changes to this Privacy Policy via in-platform notifications and/or email at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this document will always reflect the date of the most recent version of the Privacy Policy. We encourage you to review this page periodically.
• Continued use of the rainbet platform after an amendment takes effect constitutes your acceptance of the revised policy. If you do not agree, you may close your account before the amendment comes into effect.

If you have any questions, concerns, or complaints regarding how rainbet handles your personal data, please contact us:

• Email: support@rainbet-bangla.net – Please state "Privacy Complaint" or "PDPA Request" in the subject line to be directed to the correct team.
• Live Chat: Use the live chat button at the bottom corner of the rainbet platform to chat directly with our support team, available 24/7 in Bahasa Melayu.
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days and resolve cases within 21 business days in accordance with PDPA 2010 requirements.